You lead a Customer Service team of four colleagues and actively participate in daily operations. Escalations? You handle them yourself. You safeguard quality, analyse customer feedback and translate insights into concrete improvements. In addition, you work closely with sales and other departments.
We operate in an international environment, serving customers from the Netherlands, Germany, France, Belgium and beyond. Improving the customer experience is what drives you. Management reporting is also in good hands with you.
You are a natural team leader with a strong customer focus. You communicate clearly, remain calm under pressure and know how to bring people along. You switch effortlessly between daily operations and continuous improvement, think in solutions and are confident in making decisions. You use data not as an afterthought, but as a steering tool. Change does not scare you, in fact, you welcome it.
Krijn Verwijs is a true family business. We have become who we are by working honestly, pragmatically and transparently. Sustainability is at the heart of everything we do: we aim to leave the sea healthier for the generations after us. This ambition has shaped us into an experienced and reliable supplier of everything the sea has to offer.
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